I was told there was no process.
I was instructed to “just ask.”
It can be done “same day.”
I can only marvel at the high degree of bureaucratic obstinacy that it takes to invent a policy procedure from whole cloth just to slow down my trivial request, only to then reject the request on a purported technicality that wasn’t even mentioned in that same brand new policy.
Bravo, Augusto. Bravo.
Hard not to take it personal, honestly.
It’s times like this where I can’t help but wonder if my name played a role in it.